Effective date: August 31, 2026
This Shipping Policy explains how process and delivers orders placed through granehamptonlane.com.
1. Order Processing
Normal processing time: 1-2 business days. Orders are not processed or shipped on weekends or federal holidays. If an item has a different processing time, that information will appear in its product description or at checkout.
2. Where We Ship
We currently ship to United States only. We do not ship to P.O. boxes, APO/FPO addresses. Customers are responsible for entering a complete and accurate delivery address.
3. Shipping Rates
Available shipping methods, estimated transit times, and charges are displayed during Stripe checkout. Shipping charges are calculated automatically. Any free-shipping offer is subject to the conditions stated with that offer.
4. Delivery Estimates
Estimated delivery is 3-5 business days after shipment. Processing and transit times are estimates unless we expressly promise a specific date. Carrier delays, weather, holidays, incorrect addresses, and other events outside our reasonable control may affect delivery.
5. Shipping Confirmation and Tracking
When available, we will send a shipping confirmation containing tracking information to the email address supplied at checkout. Tracking information can take time to update after the carrier receives a package.
6. Delayed Orders
If we cannot ship within the time stated at purchase—or, if no time was stated, within the time required by applicable law—we will notify you and provide the option to agree to the delay or cancel for a prompt refund when required by law.
7. Address Changes and Undeliverable Packages
Contact us at [customer-service email] as soon as possible if an address needs correction. We cannot guarantee changes after an order enters fulfillment. If a package is returned because of an incorrect or incomplete address, refusal, or failure to collect it, [insert whether the customer must pay reshipping costs and how refunds are handled].
8. Lost, Stolen, or Damaged Shipments
If tracking shows no delivery or an item arrives damaged, contact us at [customer-service email] within [number] days. Include your order number and, for damage claims, photographs of the item and packaging. We will work with you and the carrier to investigate. [Insert your policy for packages marked delivered but not located].
10. Contact
Granehampton Lane
138 granehampton Lane
Memphis, Tennessee 38111
info@granehamptonlane.com
Drafting note: Replace every bracketed placeholder and have qualified counsel review this policy before publication.